Refund policy

Return Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item. The delivery date, as provided by the tracking information for your order, will determine this timeframe.

To be eligible for a return, items must be in the same condition that you received them—unworn, unused, with tags still attached, and in their original packaging. A receipt or proof of purchase is also required.

To initiate a return, please visit https://account.iotabetaboutique.com or contact us at iotabetaboutique@gmail.com. Return shipping charges are the customer's responsibility.

If you have any questions about your return, please contact us at iotabetaboutique@gmail.com.

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Damages and Issues
Please inspect your order immediately upon receipt. If an item is defective or damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on final sale items or gift cards.

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Exchanges
If you would like to exchange an item, please contact us at iotabetaboutique@gmail.com.

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Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.